Privacy Policy

 

Last updated: 16.08.2024.

Continental Automotive Technologies GmbH processes your data within the scope of using Fleet VDO websites in any language & the myVDO portal in accordance with the applicable statutory provisions.

 

1. General Information

 

Personal data that you enter will be processed by Continental Automotive Technologies GmbH for the purpose(s) stated below. Insofar it is necessary for the fulfilment of the purpose, the data may also be transferred to third parties affiliated with Continental Automotive Technologies GmbH within the meaning of §§ 15 ff. (German) Stock Corporation Act and in accordance with the Binding Corporate Rules of Continental.

 

2. Processing of Data

 

Your data will be processed exclusively on the basis of the following data protection regulations (legal basis):

 

Data Processing (Purpose)	Legal Basis	Duration of Storage	Additional Details
Website Interaction	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data processed with consent until revocation; otherwise, data is deleted after the final processing of your request, unless there are legal obligations to retain the data.	Data is used for site analytics and personalization, stored in Microsoft Dynamics 360.
Forms (Contact Forms, Feedback Forms, Support ticket)	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is stored until the inquiry is conclusively resolved or until consent is withdrawn, provided there are no legal requirements for storage.	Collected data stored in Microsoft Dynamics 360 for processing and analysis.
Chatbot Interactions	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is stored only for the duration of the interaction unless consent is given for longer storage for follow-up inquiries or marketing purposes.	Data may be transferred to Microsoft Dynamics 360 for nurturing purposes if consented.
Newsletter/Marketing Communications	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is processed until consent is revoked or as long as the newsletter services are subscribed to.	Uses data from Microsoft Dynamics 360; includes email marketing based on user consent.
Surveys and Market Research	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is retained until the survey is completed or consent is withdrawn, whichever is sooner.	Data stored and analyzed in Microsoft Dynamics 360 or Netigate to improve services and offerings.
SSO (Single Sign On) Registration	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is retained as long as the user account is active; deleted upon account deletion or consent revocation, subject to legal retention requirements.	Registration data stored in Keycloak and/or Auth0, and possibly integrated with Microsoft Dynamics 360 for enhanced data management and service personalization.
LMS (Learning Management System)	Art. 6 para. 1 lit. a) EU GDPR (consent)	Data is retained as long as the user account is active; deleted upon account deletion (by user) or consent revocation, subject to legal retention requirements	-
Registration Purchase processing / handling of complaints Contact / Interaction with Continental (e.g. contact form, chat etc.)	Art. 6 para. 1 lit. a) EU GDPR (consent)	Your data will be processed with your consent until revocation, otherwise deleted after final processing of your request, provided that there are no legal storage obligations to the contrary. We assume final processing if it can be deduced from the circumstances that the matter in question has been conclusively clarified. Your data is automatically transferred and stored in a Customer Relationship Management (CRM) system. You will receive a separate e-mail from the CRM system with the option to object to the storage of the data, provided that there are no retention periods to prevent deletion.	-

 

To ensure the above-mentioned data processing, we transmit data to the following service providers (hereinafter referred to as SERVICES):

 

Service Provider	Address / Location
Serviceplan Köln GmbH & Co. KG	Haus der Kommunikation, Von-Werth-Straße 6, 50670 Köln, Germany
com-a-tec GmbH	Am Krebsgraben 15, 78048 Villingen-Schwenningen, Germany
Amazon Web Services	Seattle, Washington, United States
Litmos LTD	2700 Camino Ramon suite 200, San Ramon, CA 94583, United States
Microsoft Corporation	Walter-Gropius-Straße 5, 80807 Munich, Germany
Netigate Deutschland GmbH	Untermainkai 27-28, 60329 Frankfurt am Main, Germany
Comwrap Reply GmbH	Hanauer Landstraße 126-128, 60314 Frankfurt am Main, Germany
Unique1	Hanauer Landstraße 293 A, 60314 Frankfurt am Main, Germany
Google	Mountain View, California, United States
consentmanager GmbH	Eppendorfer Weg 183, 20253 Hamburg
Eviden	River Ouest, 80 quai Voltaire, 95877 Bezons cedex – France
Digital Masterminds srl	Timisoara, Str. Iancu Vacarescu 7 A, Romania
Amazon EU SARL	AWS eu-central-1 (Frankfurt), Germany
THIS IS! Digital Media Group GmbH	Nieschlagstr. 26, 30449 Hanover, Germany
Walter-Gropius-Straße 5, 80807 München, Deutschland	LTD 4-6 Riverwalk, Citywest Business Campus Saggart Dublin D24, Ireland
ecovium Gelangensbestätigung (Z-GBS)	Justus-von-Liebig-Straße 3 31535 Neustadt Germany
DIE VIVAI SOFTWARE AG	Betenstraße 13-15 D-44137 Dortmund

 

SERVICES will collect and process your personal data on our behalf (based on an adequate data processing agreement on the basis of EU standard contractual clauses).

SERVICES collects and processes your personal data on our behalf insofar as this is necessary to execute the contract (on the basis of a Data Processing Agreement or, if, SERVICES is based outside the EU, on the basis of the EU standard contractual clauses).

 

As part of our commitment to customer service, we share certain personal information with our authorized dealerships. This information is necessary for them to effectively respond to service inquiries, schedule calls, or follow up on retrofit requests and other forms of customer engagement initiated by you through forms, chatbots, or other channels. The dealerships receive only the essential contact information and form data needed to address your specific requests promptly. These dealerships are contractually bound to process your personal data solely for the purpose of fulfilling service contracts or retrofit arrangements. They are strictly prohibited from using this information for any other purpose. To ensure the confidentiality and security of your personal data, all dealerships are required to sign non-disclosure agreements (NDAs) that legally bind them to keep this information confidential. Access to personal data is restricted to the duration of their contract with us, and they must adhere to our prescribed data protection standards and procedures. If any of the dealerships are located outside the European Union, we take additional precautions to safeguard your personal data by ensuring that these international transfers are governed by the European Union's standard contractual clauses. This ensures that your personal data is processed in a manner that offers a level of protection consistent with European law. We regularly monitor our dealerships to ensure they comply with these strict data handling and privacy standards. This oversight helps us guarantee that your data is used appropriately and protected consistently under all applicable laws and regulations.

 

Dealership	Address/Contact
BBG	BBG Automotive GmbH Hessenstraße 18 65719 Hofheim/Wallau Tel. 0049 6122 95893 - 0 Mail. info@bbg-automotive.de
Kienzle Automotive	Kienzle Automotive GmbH Alexanderstr. 37-39 45472 Mülheim a. d. Ruhr Tel. 0049 208 495050 Mail. automotive@kienzle.de
Kienzle Argo	Kienzle Argo GmbH Alboinstraße 56, 12103 Berlin Tel. 0049 30 7949000 Mail. info@kienzle-argo.de
Gleichauf	Gleichauf GmbH Heinrich-Hertz-Straße 10 78052 VS-Villingen Tel. 0049 7721 94720 Mail. info@gleichauf.com
Heinz Port	Gleichauf GmbH Heinrich-Hertz-Straße 10 78052 VS-Villingen Tel. 0049 7721 94720 Mail. info@gleichauf.com
Weinhöppel	Weinhöppel GmbH Alter Flughafen 4 30179 Hannover Tel. 0049 511 9666 0 Mail. info@weinhöppel.de
Mobatime	Mobatime AG Stettbachstrasse 5 8600 Dübendorf, Swiss Tel. 0041 44 8027575 Mail. Info-d@mobatime.ch
Fartskriver	Fartskriver Norge AS Bølerveien 40 2016 Frogner, Norway Tel. 0047 23 37 84 00 Mail. hei@fartskriver.no
FD Parts	FDParts A/S Naverland 32 2600 Glostrup , Danmark Tel. 0045 69 14 47 00 Mail. info@fdparts.dk
KG Knutsson SWE	KG Knutsson AB SE- 191 81 Sollentuna Sweden Tel. 0046 8 92 30 00
Rauwers	Rauwers Controle Belgium Rue François-Joseph Navez 78/86 1000 Bruxelles Belgium Tel. +32 (0)2 240 09 00 Mail. salesvdo@rauwers.be
Phelect	Phelect Rue des Trois Entites 15 4890 Thimister-Clermont Belgium Tel. +32 (0)87 56 02 74 Mail. info@phelect.be
Tahograf d.o.o.	Tahograf d.o.o. Dr. F. Tuđmana 24 10431 Sveta Nedelja Tel. +385 0 1 3795 700 Mail. info@tahograf.hr
Tahograf Int. D.O.O.	Tahograf Int. D.O.O. Rajšpova ulica 22 E-Mail: info@tahografi.si Tel: +386 2 7880919
Tahograf BG	Tahograf BG Aleksinačkih rudara 51 11070 Novi Beograd, Srbija E-Mail: office@tahografvdo.rs Tel: + 381 (11) 414 22 42
Tachos BG	Tachos Ltd 30 Rachka Str 1618 Sofia, Bulgaria +359879346608 s.hristev@tachos-bg.com
Tamex spol s.r.o.	TAMEX, spol. s r.o. Stará Vajnorská 3 831 04 Bratislava, Slovakia Tel. +421 (2) 444 549 20, 21 Mail. tamex@tamex.sk
Electra Hellas S.A.	Electra Hellas S.A. 246 Syngrou ave. & Davaki 17672 Kallithea Greece Tel. +30 210 9531690-3 Mail. info@electra-hellas.gr
P. THEODOSIOU LTD	P. THEODOSIOU LTD 115 Athinon Av. GRE104 47 Athens , Greece Tel 0030 210 3474500 E-Mail : theodos@hotmail.com
Tachtek Solutions	TACHTEK Solutions, s.r.o. Vídenská street number 15 639 00, Brno Czech Republic Tel: 00420702072723 Mail : tomas.laznovsky@tachtek.cz
Mechanika, Decin Zavod Tachografy	Mechanika Teplice, družstvo závod Děčín Tachografy Saská 202/20 Děčín X, Bělá 405 02 Tel. +420 732 934 472 Mail. tomas.kunte@mechanikateplice.cz
Transautomat	Trans-Automat Kft. Location1162 Budapest, János u. 34. Tel. +36(1) 403-2533 Mail. erikar@transautomat.hu
Tachonan Service s.r.l.	Tachonan Service s.r.l. Strada Ogorului Nr. 62 410554, Oradea, Judetul Bihor, Romania Tel. +40 259 418 610 Mail. office@tachonan.ro
Savvas Spyridakis & Sons Ltd.	Savvas Spyridakis & Sons Ltd. 3 Nikitara st 3051 Omonia P.O Box 51055 Cyprus Tel: +357 25392632 Mail: info@spyridakis.net
Eurotach	Euro-Tach Sp. z o.o. ul. Wiśniowa 38. 05-800 Pruszków Poland +48 22 728 81 55 (wew.) 20 Email: biuro@eurotach.pl
Lontex	LONTEX Group Sp. z o.o. Ul. Ligocka 55 43-502 Czechowice-Dziedzice Poland Tel. +48 32 215 27 97 Mail. lontex@lontex.pl
Krautli	Krautli Portugal LDA. Rua das Marinhas do Tejo, 164-J 2629-001 Póvoa de Sta. Iria Portugal Tel. +351 219 535 631 Mail. a.costa@krautli.pt
Intermobil	İntermobil Otomotiv Mümessillik ve Ticaret A.Ş. Akın Plaza, Halide Edip Adıvar Mahallesi Darülaceze Caddesi No: 3/2 34382 Şişli – İstanbul Turkey Tel. +90 (212) 314 20 00
Wild Inspo Ltd	Wild Inspo Ltd 2 Florinas Papacosta, 1st Floor 2548, Dali Cyprus E-Mail : m.christodoulides@wildinspo.com
AS KG Knutsson	K.G. Knutsson AS Saeveski 12, 11214 Tallinn Eesti Tel. +372 651 9300 E-Mail : Pekka.Parkkonen@kgk.ee
AS KG Knutsson	KG Knutsson Green Park Lidosta Dzirnieku iela 24, Mārupe, Mārupes novads, LV-2167, Latvija Tel. +371 26 499 811 Mail. kgk@kgk.lv
AS KG Knutsson	UAB KG Knutsson Jočionių g.14 02300 Vilnius Lithuania Tel. +370 5 275 81 81 E-Mail: karolis.cvirka@kgk.lt
Detagama UAB	Ateities pl. 30D LT- 52163 Kaunas Lithuania E-Mail: darius@detagama.lt Tel: . +37061255669
Tegeta Truck & Bus	David Agmashenebeli Alley #129 0131, Tbilissi Georgien E-Mail: T.Gogoladze@tegetamotors.ge Tel: + 995 32 224 47 44
TIM-PRO INTER	Lazo Trpkovski bb 1000 , Skopje Macedonia E-Mail: goranco@tahografi.mk Tel: +389 22614679

 

In accordance with the statutory provisions, all your data is treated as strictly confidential.

 

3. Rights of the data subject(s)

 

We draw your attention to the fact that, as a data subject, you have the following rights in connection with the processing of your personal data in accordance to the EU - General Data Protection Regulation (EU GDPR):

 

• Right to revoke your consent at any time acc. Art. 7 para. 3 EU GDPR
• Right to be informed acc. Art. 13 and Art. 14 EU GDPR
• Right of access by the data subject acc. Art. 15 EU GDPR
• Right to rectification acc. Art. 16 EU GDPR
• Right to erasure acc. Art. 17 EU – GDPR
• Right to restriction of processing acc. Art. 18 EU GDPR
• Right to data portability acc. Art. 20 EU GDPR
• Right to object at any time acc. Art. 21 EU - GDPR
• Right to lodge a complaint with a supervisory authority acc. Art. 77 EU GDPR

 

In case of compelling reasons for processing that outweigh your interests, rights and freedoms, or serve the assertion, exercise or defense of legal claims, the processing of personal data necessary for this purpose can take place despite your objection or request for deletion.

 

If you have any questions in this regard, feel free to contact our data protection officer:

 

email: dataprotection@conti.de

 

Please send your revocation or requests regarding the exercise of the above listed rights in writing or by email to:

 

Continental Aftermarket & Services GmbH
Sodener Str. 9
65824 Schwalbach am Taunus
E-mail info@vdo-shop.com

 

4. Protection of stored Data

 

Our company and our partners in SERVICES & Dealerships use technical and organizational security measures to protect the personal data you provide to us from manipulation, loss, destruction or access by unauthorized persons. The security measures are continuously improved and adapted according to the state of the art. Unencrypted data can possibly be viewed by third parties. For this reason, we would like to point out that no secure transmission can be guaranteed with regard to data transmission via the Internet (e.g. when communicating by unencrypted e-mail). Sensitive data should therefore either not be transmitted at all or only via a secure connection (SSL). You can determine the SSL status of the connection by looking at the address line of your browser ("https").

 

5. How we collect your information

 

We utilize various tools and services to collect information about your interactions with our website and services. This information helps us understand user behavior, improve our website, and manage our interactions and relationships with you. Here is how we collect and use your information outside of our advertising activities:

 

Google Analytics: We use Google Analytics to gather data about how users interact with our website. This includes tracking the pages you visit, the time spent on those pages, and the actions you take. This data helps us analyze site usage and improve our website's performance and user experience.

 

Facebook Pixel: We use the Facebook Pixel to track user behavior on our site. This tool helps us understand the effectiveness of our advertising by observing the actions users take after seeing our Facebook ads. The Pixel collects data that helps us measure conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our site.

 

Microsoft Dynamics 365: We utilize forms provided by Microsoft Dynamics 365 to collect information when you interact with us, for example, when you fill out a form to download a brochure or register for a webinar. This information is used to nurture our leads and manage our customer relationships effectively.

 

Registration SSO: Our registration processes are managed through Keycloak, which serves as our identity and access management service. When you register on our website, we collect personal details such as your name, email address, and other relevant information. This information is essential for providing you access to our services and maintaining the security of your account.

 

LMS: Our Learning Management System (LMS) collects additional details as you enroll in courses, participate in discussions, and interact with the system. This means that the data regarding the user behavior will be collected as the user works on the courses. We also utilize cookies and other tracking technologies to record your navigation patterns and interactions within the LMS, which helps us to improve functionality and enhance your overall user experience.

 

The information collected through these tools is used solely for the purposes of analyzing site usage, managing and nurturing leads, improving our services, and maintaining the security and functionality of our website. We do not share this information with any third parties except as necessary to provide the services mentioned or as required by law.

 

6. Advertising

 

Our Privacy Policy aims to inform you about how we collect, use, and share personal information through our advertising campaigns on Google Ads, LinkedIn Ads, and Facebook Ads. We collect the following types of personal data for our remarketing campaigns:

 

Google Ads & Google Analytics: We use cookies and IP addresses to identify users and their preferences, enhancing the personalization of ads across Google platforms.

LinkedIn Ads: We collect email addresses and phone numbers to target ads more effectively and to locate similar user profiles on LinkedIn.

Facebook Ads: In addition to email addresses and phone numbers, we also collect names and surnames to refine our ad targeting and to identify similar profiles on Facebook.

Purpose of Data Collection

The primary purpose of collecting this data is to personalize the advertising content provided to you on these platforms and to identify other users similar to you, thereby improving the relevance and effectiveness of our marketing efforts.

The personal data collected is shared with:

Google: For the use in Google Ads and Analytics.
LinkedIn: For targeted advertising and finding similar profiles on LinkedIn.
Facebook: To personalize ads and locate similar users on Facebook.
We do not share your personal data with any other third parties except as described above. All data sharing is conducted in compliance with legal standards and regulations to ensure your data is protected.

 

7. Cookies

 

Use of Cookies on Our Website

 

We use cookies on or website.
A cookie is a small data file that is stored on your terminal device. Cookies are used to analyze user interest and to make our website more user-friendly. In principle, you can also use our website without cookies. However, if you want to use the full range of functions of our website and make your experience as user-friendly as possible, you should accept the cookies that enable the use of certain functions or provide convenience features. The purpose of the cookies we use is shown in the following list.

 

By using our website, you consent to the use of those cookies that your browser accepts based on your browser settings. You can, however, configure your browser so that you are notified before accepting cookies that you only want to accept or reject certain cookies or that you want to reject all cookies. You can also delete cookies from your device’s memory at any time.

 

You can view and disable the currently enabled cookies in the cookie settings on our website. The following types of cookies are used:

 

Technically necessary cookies

 

These cookies are technically necessary to provide the following core functions of the app and cannot be disabled by you:

• Display of website content
• De-identification of IP addresses in log files
• Cookie consent status
• Verification and identification of users
• Front-end login for sub-pages with access restrictions

Please refer to the cookie settings on our website for the specific technically necessary cookies that are used.

The legal basis governing storage of the technically necessary cookies is Section 25 (2) (2) of the German Telecommunications and Telemedia Data Protection Act (TTDSG). The legal basis governing processing personal data resulting from the cookies is Art. 6 (1) sentence 1 (f) GDPR and, accordingly, a legitimate interest on our part in providing the functions of our website.

 

Other technically non-necessary cookies

Other non-technical cookies are provided to make certain convenience functions available to you, to measure the performance of the website and user behavior, or to utilize third-party services. However, these are not absolutely necessary to provide the website and must therefore be activated by you independently in the cookie settings on our website. The legal basis governing storage of non-technical cookies is Section 25 (1) TTDSG.

 

8. Google Analytics

 

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

However, in the event that IP anonymization is activated on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. Cookies are only set on our site on the basis of your consent. In addition, you can permanently prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de

 

9. Sharing function in social networks

 

When you use the share function on our website, no personal data is transferred to the respective social media service. If you share content on our website with your personal profile, we have no control over the content and scope of the data collected by the networks. In this respect, the terms of use and privacy policy of the respective social network apply.

 

10. YouTube

 

The website from which videos are embedded via iFraming is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. After calling up the external content / videos, the external content / videos will be identified by the YouTube logo. The YouTube privacy policy can be found here.

If you visit one of our websites with embedded videos, your browser will not automatically connect to the server of the aforementioned website. By clicking on the embedded video, you agree to the communication with the aforementioned website and the setting of cookies by this website. After clicking on the embedded video, the information that you have visited our website is passed on to the aforementioned website operator and cookies are set on your computer by the aforementioned website.

 

If you are logged on to the aforementioned website during a visit to our website, the data transmitted will be assigned to your respective user account. If you want to prevent a website operator from linking information to your user account in this way, please log out of the aforementioned website before clicking on the respective video.

 

Even if you have not registered with the aforementioned website or are not logged in at the moment, there is still the possibility that your data will be saved by the operators of the aforementioned website after clicking on the notice. We have no influence on the setting of cookies by the operators of the aforementioned website, nor on the content and scope of the data that this website collects and uses. Please refer to the privacy policy of the aforementioned website for more information.